Privacy Policy
1. Data Controller
For any questions related to this Privacy Policy or the processing of your personal data, you can contact us via email: contacto@corealcollection.com.
2. Purposes of Processing
The personal data provided by the user may be processed for the following purposes:
- manage, process, and deliver orders placed through the website
- manage inquiries, requests, returns, or incidents
- provide the services offered through the website
- send communications related to order status, confirmations, and incidents
- send commercial communications, promotions, or newsletters, provided there is consent or a valid legal basis
- comply with applicable legal obligations
3. Legal Basis
The legal basis for processing personal data will depend on the specific purpose and may consist of:
- the performance of a contract or the application of pre-contractual measures
- user consent
- compliance with legal obligations
- legitimate interest, where applicable and respecting user rights
The user may withdraw their consent at any time by writing to contacto@corealcollection.com.
4. Data Retention
Personal data will be retained for the time necessary to fulfill the purpose for which it was collected and to address potential legal responsibilities.
5. Recipients of Data
We may disclose or allow access to the user's personal data to third parties when necessary for the proper provision of services, including technology providers, payment platforms, logistics operators, communication tools, and other providers linked to the store's operations.
These third parties will process the data in accordance with applicable regulations and based on their role as data processors or independent controllers.
6. International Data Transfers
Should certain services require the use of providers located outside the European Economic Area, we will adopt the appropriate safeguards required by current regulations to protect the user's personal data.
7. User Rights
The user has the right to:
- access their personal data
- request the rectification of inaccurate or incomplete data
- request the deletion of their data when applicable
- request the restriction of processing
- object to processing
- request the portability of their data when applicable
To exercise these rights, you can write to contacto@corealcollection.com.
Furthermore, if you believe that your rights have not been adequately addressed, you may file a complaint with the competent supervisory authority. In Spain, this authority is the Spanish Data Protection Agency (AEPD).
8. Security
We adopt appropriate technical and organizational measures to protect personal data against loss, alteration, unauthorized access, or improper processing.
9. Commercial Communications and SMS
If the user provides their phone number and gives their consent, they may receive SMS communications related to order status, abandoned cart reminders, promotions, commercial offers, or review requests.
The user may unsubscribe at any time by following the instructions indicated in the messages or by writing to contacto@corealcollection.com.
10. Modifications
We reserve the right to modify this Privacy Policy to adapt it to legislative or jurisprudential developments or changes in the website's operation.